Frequently Asked
Questions

We exclusively offer MetaTrader 5 (MT5) — a powerful, multi-asset platform for professional trading across desktop, mobile, and web.

Opening an account is quick and simple. Click "Open Account" on our website, fill in your personal details, verify your identity with the required documents, and fund your account. The entire process typically takes under 10 minutes.

You will need a valid government-issued photo ID (passport, national ID, or driver’s license) and a proof of address document (utility bill, bank statement, or government letter) dated within the last 3 months.

Yes, you can open multiple trading accounts under a single profile. This allows you to manage different strategies, currencies, or risk levels independently. Additional accounts can be created from your client dashboard.

We support a range of trusted options including credit/debit cards, bank transfers, and selected digital currencies. All available methods are listed in your dashboard.

The minimum deposit varies by payment method but starts from as low as $10 (or equivalent). Check your dashboard for specific minimum amounts based on your chosen deposit method and account currency.

Most withdrawal requests are processed within 24 hours. The time for funds to reach your account depends on the method: e-wallets are typically instant, card withdrawals take 1–3 business days, and bank transfers may take 3–5 business days.

FortressFX does not charge fees on deposits. Withdrawals are also free in most cases, though your bank or payment provider may apply their own processing fees. Full details are available in your client dashboard.

You can download MT5 directly from your FortressFX client dashboard or from the MetaTrader 5 official website. It’s available for Windows, macOS, iOS, and Android. You can also trade via the MT5 web terminal without downloading anything.

Yes, FortressFX fully supports Expert Advisors on MT5. You can automate your strategies, run custom scripts, and use third-party EAs without any restrictions.

MT5 offers 21 timeframes, 80+ built-in technical indicators, advanced drawing tools, and customizable chart layouts. You can also add custom indicators and templates to suit your strategy.

Yes, MT5 WebTrader is available directly through your browser. It offers the same core functionality as the desktop version — including live charts, order execution, and account management — without requiring a download.

We offer flexible leverage up to 1:500, depending on your account type and the asset being traded. Leverage settings can be adjusted from your client dashboard at any time.

Spreads start from as low as 0.0 pips on major forex pairs. Exact spreads vary by instrument, market conditions, and account type. You can view live spreads directly on the MT5 platform.

Commission structures depend on your account type. Some accounts offer zero-commission trading with spreads built in, while others offer raw spreads with a small per-lot commission. Full details are available on our Account Types page.

FortressFX offers a wide range of CFDs including forex pairs, indices, cryptocurrencies, metals (gold, silver), and oil (WTI, Brent). All instruments are accessible from a single MT5 account.

Yes. Client funds are held in segregated accounts with top-tier banking partners, kept separate from company operating funds. This ensures your capital is protected at all times.

Yes, we strongly recommend enabling two-factor authentication (2FA) for your account. It adds an extra layer of security to your login and withdrawal processes.

Our support team is available 24/7 via live chat, email, and phone. You can also submit a request through the Contact Us page on our website. We aim to respond to all inquiries within a few hours.

Click "Forgot Password" on the login page and follow the instructions to reset your password via email. If you have any issues, our support team can assist you with account recovery.