FREQUENTLY ASKED QUESTIONS
1. Account & Registration
What trading platform does FortressFX support?
We exclusively offer MetaTrader 5 (MT5) — a powerful, multi-asset platform for professional trading across desktop, mobile, and web.
How do I open a FortressFX account?
Click “Open Account” at the top of our website and complete the registration form. You’ll receive an email with further instructions once submitted.
What documents are required for verification?
You’ll need to upload a valid ID (passport or national ID card) and a proof of address issued within the last 3 months (e.g., utility bill or bank statement).
Can I open more than one trading account?
Yes. Once your first account is verified, you can open additional accounts from your client dashboard.
2. Deposits & Withdrawals
What deposit methods are available?
We support a range of trusted options including credit/debit cards, bank transfers, and selected digital currencies. All available methods are listed in your dashboard.
Is there a minimum deposit?
Yes. The minimum deposit amount will be displayed in your dashboard based on your selected payment method and account type.
How long do withdrawals take?
Withdrawals are processed quickly, usually within a few business hours, depending on your payment provider and verification status.
Are there any deposit or withdrawal fees?
FortressFX does not charge fees for deposits or withdrawals, but your payment provider may apply charges.
3. MetaTrader 5 Platform
How do I access MetaTrader 5?
After registration, you’ll receive your MT5 login credentials. You can access MT5 via desktop, mobile apps (iOS/Android), or web browser.
Can I trade on my phone or tablet?
Yes. MT5 is fully functional on both Android and iOS devices. Download the app from the App Store or Google Play.
Does FortressFX support Expert Advisors (EAs)?
Yes. You can use automated trading tools and Expert Advisors on the MT5 platform.
What assets can I trade with FortressFX on MT5?
We offer forex, commodities, indices, metals, and crypto — all through one account.
4. Trading Conditions
What is the leverage offered by FortressFX?
We offer leverage up to 1:500, depending on your account type and the instrument you’re trading.
What are the spreads like?
Spreads start from as low as 0.1 pips for major forex pairs. Full spread information is available in your trading platform.
Can I open both demo and live accounts?
Yes. You can test strategies on a demo account before switching to a live account at any time.
Is scalping or hedging allowed?
Yes. We support all trading styles, including scalping, hedging, and algorithmic strategies.
5. Security & Support
Is my money safe with FortressFX?
Yes. All client funds are held in segregated accounts with trusted financial institutions.
Is FortressFX regulated?
Yes. FortressFX Ltd operates in accordance with international financial compliance standards.
How can I contact support?
Our team is available 24/7 via live chat, email, or contact form on the website.
Is my personal data secure?
Absolutely. We use encryption and strict security protocols to protect your information and activity.